Bill Pay Questions

Q: How do I register for Bill Pay?
A: Bill Pay registration is easy!

Please complete the online registration form and submit. Once submitted, you will be prompted to confirm your information.

After confirming your information, you will then be requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.

Once you completed the registration form is then forwarded to Longview Bank for review. After your application has been approved, you will receive a confirmation email, within 1 – 3 business days from the date of application submission, notifying your Bill Pay service has been activated.

Q: What can I do with Bill Pay?
A: Our Bill Pay service is easy to use. Set up a list of people and businesses you want to pay, choose which checking account you want bills paid from, and enter the amount and pay date.

Q: Who can be paid using the Bill Pay system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the Bill Pay system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state and local) and court directed payments (such as alimony and child support) cannot be processed through our online bill payment system.

Q: Is Bill Pay safe?
A: Yes. With all Online Banking services, your User ID and Password combination prevents unauthorized entry to your account. When using Bill Pay, the internet is accessed via a secured connection with the highest level of encryption available.

Q: When can I start using Bill Pay?
A: You can begin Bill Pay once you have received a confirmation email notifying the service has been activated.

Q: When is Bill Pay available?
A: You can schedule payments 24 hours a day, seven days a week.

Q: Can I use Bill Pay with all my accounts?
A: No, only checking accounts can be used for bill payment purposes.

Q: Is there a limit to the number of bill payment accounts I can set-up?
A: Yes, you are limited to one bill payment account.

Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly and monthly recurring payments. The final payment of a recurring payment scheme is designated by a Final Payment Date. Setting up recurring payments is a great way to save time and manage your finances.

Q: How do I add new payees?
A: You can add payees by accessing the Add Payee tab. New payees will be added to the payee list immediately.

Q: Can I review previous Bill Pay transactions?
A: Yes. You can view all bills and processed payments for the last 6 months and any scheduled payments up to one year in the future.

Q: Can Bill Pay be used when I am out of the country?
A: Bill Pay provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser and you can pay your bills while out of the country. Remember, payees must be located within the 50 United States and Territories.

Q: Can I pay my bills on the weekend?
A: You can set up your payments during the weekend. However, the system will prohibit you from scheduling a single payment and the first of a recurring payment on the same weekend. This is because payments scheduled for the weekend are always processed on the Friday before. Therefore, when scheduling payments on a weekend, the first day for which you can schedule payments (single or recurring) is the first business day following the weekend.

Generally, single or recurring payments that fall on a Saturday, Sunday or bank holiday are processed on the previous business day and are debited from your account within two business days. If a bank holiday falls on either a Friday or Monday, the debit will occur within three days.

Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.

Q: How is my account debited?
A: Chex free issues checks as well as ACH.

Q: What is ACH?
A: Automated Clearing House is a funds transfer system, which provides for the interbank clearing of electronic entries for participating financial institutions.

Q: Will the payments appear on my bank statement each month?
A: Yes. All payments made through the Bill Pay system will appear on your checking account statement, displaying the date and amount of the payment.

Q: Are all of my payments sent electronically?
A: Not all payments will be sent electronically because not all billers can receive electronic payments. Keep in mind that whether the payment is sent electronically or as a paper payment, the service delivers the payment to the biller on the scheduled pay date.

Q: If I make an error in selecting an electronic payee and it results in a late fee, am I responsible for the charges?
A: If you select an electronic payee with an address that is different from that indicated on the payment coupon, then you are responsible for the late fee. You always have the option to manually enter a different address for a payee.

If you select an electronic payee with the address that matches the payment coupon and the payment is routed incorrectly, then you will not be responsible for the late fee.