Welcome to the website of Longview Bank. This site is a continuation of our efforts to provide our current and prospective customers information on our products and services. Customer service continues to be our number one priority.
We are interested in your comments on our website, and any other services Longview Bank offers. On our Contact page you will find a form that you can complete and submit to us. This form provides you a secure method to send us comments or questions on any of our services. This contact form provides an opportunity for us to further serve you, with a response either by email or phone.
ATM / NIGHT DEPOSIT USER SAFETY PRECAUTIONS
Notice of ATM/Night Deposit Facility User Precautions
As with all financial transactions, please exercise discretion when using an automated teller machine (ATM) or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.
- Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility.
- Mark each transaction in your account record, but not while at the ATM or night deposit facility. Always save your ATM and deposit receipts. Do not leave them at the ATM or night deposit facility because they may contain important account information.
- Compare your records with the account statements you receive.
- Do not lend your ATM card to anyone.
- Remember, do not leave your card at the ATM nor any documents at the night deposit facility.
- Protect the secrecy of your Personal Identification Number (PIN). Protect your ATM card as though it were cash. Do not tell anyone your PIN or give any information regarding your ATM card or PIN over the telephone. Never enter your PIN in any ATM that does not look genuine, has been modified, has a suspicious device attached, or is operating in a suspicious manner. Do not write your PIN where it can be discovered. For example, do not keep a note of your PIN in your wallet or purse.
- Prevent others from viewing you enter your PIN by using your body to shield their view.
- If you lose your ATM card or it is stolen, notify us immediately. You should consult the other disclosures you have received about electronic funds for additional information about what to do if your card is lost or stolen.
- When you make a transaction, be aware of your surroundings. Look for suspicious activity near the ATM or night deposit facility, particularly at night. After dark, be sure the facility is well lighted. Consider having someone accompany you when you use the ATM or night deposit facility.
- Don’t accept assistance from anyone you don’t know when using the ATM or night deposit facility.
- If you notice anything suspicious or if any other problem arises after you have begun your transaction, you may want to cancel the transaction, pocket your card or transaction documents and leave. Consider returning later to complete your transaction.
- Don’t display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or other secure surrounding.
- At a drive-up facility, make sure all of the car doors are locked and all passenger windows are rolled up, except the driver’s window. Keep the engine running and remain alert to your surroundings.
We want the ATM and Night Deposit facility to be safe and convenient for you. Therefore, please tell us if you know of any problems with the ATM or night deposit facility. Please report any suspicious activity or crimes to both Longview Bank and the local law enforcement officials immediately.
IDENTITY THEFT & FRAUD PREVENTION
Fraud and identity theft crimes continue to grow at rapid rates. Longview Bank wants to keep you up-to-date on the latest trends, so you can protect yourself from becoming a victim. Being aware and informed are keys to keeping your personal information safe. Below is information on some of the latest fraud and identity theft scams targeting consumers.
Lottery Scams are generally telemarketing and Internet scams that target consumers, informing them they are winners of a lottery or sweepstakes. Often times, variations of this scam originate from other countries such as Australia, Canada, the United Kingdom, or Spain and will target older adults.
- Consumers are told that they must pay the taxes, handling fees or conversion fees on the winnings before they can receive their jackpot.
- Consumers are asked to mail or wire a large sum of money to a location outside of the United States, and consumers may never receive any other correspondence.
- In a variation of the scheme, consumers may receive a “certified” check in the mail for a large sum of money, which they deposit into their account.
- The “certified” check turns out to be counterfeit and is charged back to the consumer’s account.
Advance Fee Scam
The consumer receives a letter, fax or e-mail asking for assistance to transfer funds from a foreign country to the United States for safekeeping.
- In appreciation of the consumer’s assistance, they are promised a percentage of the funds – often millions of dollars.
- The consumer is asked to provide an initial payment to secure the transaction (the advanced fee), which is then followed by additional taxes, fees, etc.
- The consumer never receives the promised percentage of the funds.
- In variations of this scheme, the fraudster will send worthless checks that look legitimate to the consumer for deposit with a large portion being wired to another location. Once the checks are deposited, the consumer soon discovers they are left with an overdrawn account.
Internet Sale Scam
The consumer advertises an item for sale on the Internet and a buyer agrees to purchase the consumer’s item. The buyer proposes to send the consumer more than the stated sale price, only to redirect the excess funds to a third party who the buyer owes money.
- The consumer receives the funds and either issues a cashier’s check or wire transfer to the redirected third party.
- The buyer’s check is returned as fraud and the full amount is deducted from the consumer’s bank account.
- The Consumer is left with a large negative account balance and the buyer cannot be located.
Tips for Selling Merchandise Over the Internet
Before selling expensive merchandise over the Internet or through newspaper ads, remember the following basic tips that can help protect you from becoming a victim of various fraud crimes.
- Be cautious of dealing with potential buyers who agree to buy the merchandise unseen – especially if you are selling items such as a vehicle, computer equipment, electronic equipment or other high-end items.
- If the purchaser indicates he is overseas or planning to ship the merchandise overseas consider this a major red flag of potential fraud.
- A sale made over the Internet should not call for you, the seller, to provide funds back to the purchaser.
- If you receive a check that claims to be an Official Bank Check for an amount greater than the purchase with a request to wire transfer the excess funds back to the purchaser or another party – this should be a red flag that the transaction is potentially fraudulent.
- Remember that any check can be counterfeited or altered, including checks claiming to be Official Bank Checks, Cashier’s Checks, Certified Checks or Personal Money Orders. As the depositor, you can be held responsible for the overdrafts or losses of the deposited check item if is not honored by the drawing bank – even if the check hold on the item has expired and your bank has made the funds available to you. Always ask to talk to your bank’s fraud prevention department and explain the details of the transaction to them.
If You Become a Victim
Contact Bank of Longview Bank immediately and alert us to the situation (217) 582-2175.
If you have disclosed sensitive information to unauthorized individuals, you should also contact one of the three major credit bureaus and discuss whether you need to place a fraud alert on your file, which will help prevent thieves from opening a new account in your name. Here is the contact information for each bureau’s fraud division:
PO Box 740241
Atlanta, GA 30374
PO Box 1017
Allen, TX 75013
PO Box 6790
Fullerton, CA 92834
If you wish to report a claim, please use the following resources to do so:
- United States Secret Service, Springfield Office (217) 726-8453.
- The Internet Crime Complaint Center, www.ic3.gov.
How to protect yourself
Never provide your personal information in response to an unsolicited request, whether it is over the phone or over the Internet. If you did not initiate the communication, you should not provide any information.
If you believe the contact may be legitimate, contact the financial institution yourself. You can find phone numbers and web sites on the monthly statements you receive from your financial institution, or you can look the company up in a phone book or on the Internet. The key is that you should be the one to initiate the contact, using contact information that you have verified yourself.
Never provide your password over the phone or in response to an unsolicited internet request.A financial institution would never ask you to verify your account information online. Thieves armed with this information and your account number can help themselves to your savings.
Review account statements regularly to ensure all charges are correct. If your account statement is late in arriving, call your financial institution to find out why. If your financial institution offers electronic account access, periodically review activity online to catch suspicious activity.
Please note, all of the suggestions, tips and guidance provided in the above sections are for informational purposes only. They are to be used as general guidelines provided to assist fraud victims in understanding some of the steps they may take to help protect their personal and financial interests. The suggestions are not all-inclusive and should not be considered nor interpreted as legal, accounting, financial or technical advice. You may wish to consult your attorney, accountant or other advisor for specific advice, guidance or recommendations concerning this topic.
Start saving for Retirement – Open an IRA today
Longview Bank offers both Traditional and Roth IRA accounts. You may start your IRA with as little as $25.00. Interest is paid quarterly. Additionally, Longview Bank does not lock you into a fixed term. For additional details, contact one of our Customer Service Representatives.
Privileged Status® Program
We are pleased to announce that you can now enjoy expanded ATM access with no surcharge fees! Recently we joined the Privileged Status® program, a group of independent, community financial institutions, to provide you with a no-surcharge guarantee. How do you benefit? It is easy! Now, in addition to looking for the familiar SHAZAM logo, look for the Privileged Status logo. If the Privileged Status logo appears on the ATM, you will not pay a surcharge fee to complete your transaction at that machine. Currently, there are thousands of Privileged Status ATMs available to you. We’re pleased to provide you this value-added service. Consider it another way for us to express our appreciation for your business. The number of Privileged Status locations is constantly growing. If you would like a directory of these ATM locations, visit the SHAZAM Web site at www.shazam.net or call us. Protect your account with Secure Code from MasterCard. Click here to learn more or to sign up for this service. It is our privilege to serve you with the Privileged Status program.
We have been notified that there are fraudulent calls and text messages being made that claim to be from Longview State Bank. These calls either state that your card need to be activated or has been compromised and asks you to verify the account number and PIN. DO NOT respond to these calls or text messages. Whenever a card has been compromised, we already know the account number and we NEVER ask for your PIN. If you have received one of these calls and have given out information, please call Shazam immediately to report that your card has been compromised at 1-800-383-8000. Otherwise, contact Longview Bank during normal business hours at 217-688-3150.
Please visit this page of our website regularly, since we will be posting any specials we may be offering, and any changes to our products and services in an effort to keep you better informed. As has been our tradition, we welcome and enjoy the opportunity to serve you personally in any of our branches.