Dear Valued Friends and Customers,
As you have seen in previous correspondence, we are taking extra measures and precautions to maintain a safe environment for our staff and customers. I would like to now address a couple of topics that are likely on the top of your mind.
First, I would like to emphasize, we want to reassure you that we are maintaining all critical operations. You can be confident that you will have access to your funds. Starting this week, we have implemented a proper staff rotation in preparation for the ever-changing demands and contingencies within our branches. Additionally, our lenders and loan support staff continue to be here to assist with any questions, concerns or needs that you may have.
As a reminder it is now easier than ever to bank from the comfort of your home by accessing Online Banking, the Mobile App, Voice Access and Bill Pay, all available from your computer or mobile device. You can continue to check balances, transfer funds, and pay bills.
We will continue to review and monitor CDC updates and recommendations and make updates as necessary. We would like to encourage you to take measures to protect yourself and your loved ones. We are here to help address your needs and demands. If you have any questions please do not hesitate to contact your local branch and our staff will be here to assist you.
Together I am confident we will work through this as we have in the past. We appreciate your loyal business, patience and understanding during this ever-changing pandemic.
Sincerely,
Jim Chandler
President
Member FDIC
Equal Housing Lender